Message to Telecom NZ (Updated)

UPDATE 2010-04-20: Back to full speed broadband. How did we ever do anything with dial-up! Thank you to @VodafoneNZ for the 3G data (part of my iPhone plan) that kept me sane/going through the slowdown!

This was tweeted but I’ll capture it here:

@TelecomNZ Instead of "You've exceeded your data cap we may slow you down" msg why not "would you like more this month for some extra $"?

I have quite a large data quota but this month, even before those Autodesk downloads!, have exceeded it. This results in an email from Telecom with:

“As you are on a flat rate plan you will not be charged any excess data costs if you exceed your monthly plan limit, but you may find we reduce your connection to dial-up speeds.”

Unless the web has gone to sleep tonight that’s what appears to have happened. There is this offer:

“If you find you are regularly exceeding your allowance you may want to change to another broadband plan”

The problem is I don’t regularly exceed it and the other plans are marginally better at best. Perhaps it’s complicated but I can’t imagine it’s any harder to flip the “We’ll give you extra capacity this month for some more $: Yes/no” switch than just hit the “reduce your connection to dial-up speeds” one?

Strange that a company doesn't want, even ask for, extra* money…

* Or should that be Xtra